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  • Profile Image

    Required field error comes up even when the field is filled.

    Asked by Berrymisu on June 08, 2016 at 01:30 AM

    Whenever I preview my form on Jotform or on Squarespace after putting in the Lightbox code, the Name field keeps popping out "this field is required" even when I have filled out a name. I don't want to remove the required function. 

    Is there something wrong in my codes? 

    Thank you, 

    Berry

    Page URL:
    https://form.jotform.me/61581068811456

    Screenshot
    required field required field error field error filled
  • Profile Image

    Answered by Dan  on June 08, 2016 at 02:01 AM

    Hi,

    I would like to help you with this one.

    I think you are getting the "required field" error because you did not really filled all the required field for the "Fullname" field, which is the second field of the of Fullname field. The thing is you hide it through CSS injection, so you won't able to see the second part to fill it up. That is why you are getting an error.



    I would suggest using the "text box" field instead, under the Basic fields tab.

     

    Hope that help.

    Cheers,

  • Profile Image
    JotForm Support

    Answered by Chriistian on June 08, 2016 at 02:10 AM

    Thank you for your detailed response @Dan. Based on my investigation, it does seem that the issue is related with the hidden last name field not being filled, thus the error is being displayed.

    @Berrymisu, To resolve the issue, please follow the instructions provided by our fellow jotform user Dan and use a regular textbox field instead. If you need further assistance, please let us know.
    Regards.

  • Profile Image

    Answered by Berrymisu on June 08, 2016 at 02:20 AM

    @Dan thanks for your quick answer. I will go ahead and use a normal text box! MUCH APPRECIATED!