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  • Profile Image

    How can I hide empty fields in the autoresponder email?

    Asked by ECCBooking on June 08, 2016 at 02:18 AM

    Those fields highlighted in yellow are not filled and I want them not appear to prevent confusion. While in the notification email (pls scroll down), all fields that are not filled are hidden - I want the user to receive the same. But I cannot find where I can do such setting.

     
      ECC Ministry Activity Request Form
     
    Activity Leader's Name: chloe kwong
    E-mail:  
    Phone Number  
    Preferred mode of contact E-mail
    Ministry: Admin & Operation
    Activity Title: Church Chat
    Home Group Name:  
    Target Audience: congregation
    Estimated Audience Size: 100
    Frequency of Activity / Event: One-Off - Single Date
    Recurring [same time slot(s)]:  
    Date: 07/17/2016
    (Bi-Weekly) Date 1:  
    (Bi-Weekly) Date 2:  
    (Bi-Weekly) Date 3:  
    (Bi-Weekly) Date 4:  
    (Bi-Weekly) Date 5:  
    (Bi-Weekly) Date 6:  
    (Bi-Weekly) Date 7:  
    (Bi-Weekly) Date 8:  
    (Bi-Weekly) Date 9:  
    (Weekly) Date 1:  
    (Weekly) Date 2:  
    (Weekly) Date 3:  
    (Weekly) Date 4:  
    (Weekly) Date 5:  
    (Weekly) Date 6:  
    (Weekly) Date 7:  
    (Weekly) Date 8:  
    (Weekly) Date 9:  
    (Weekly) Date 10:  
    (Weekly) Date 11:  
    (Weekly) Date 12:  
    (Weekly) Date 13:  
    (Weekly) Date 14:  
    [Recurring] (e.g. 9:00am / 7:00pm)
    12:30pm 1:00pm 2:30pm 3:00pm
           
           
    [Different Dates & Time Slots] (e.g. 9:00am / 7:00pm)  
    Multiple Dates / Time:  
    Number of Room(s) Required: 1
    Preferred Location: TST MC
    Preferred Room(s): Rooms 8 9
    Number of Chair(s) Required: 100
    Type of Tables Required: Long
    Number of Long Table(s) Required: 8
    Number of Small Table(s) Required:  
    Budget Availability Yes
    Estimated budget is HK$ 2500
    Audio/Visual Resources (General): computer output to TV
    mics & music instruments (only for Main Hall, TST MC)
    Audio/Video Resources (only for Main Hall, TST MC): wireless mic
    Number of vocal mics required:  
    Number of guitars required:  
    Bulletin Announcements No
    Bulletin Announcement 1  
    Bulletin Announcement 2  
    Bulletin Announcement 3  
    Bulletin Announcement 4  
    Bulletin Announcement 5  
    Verbal Announcements No
    Verbal Announcement 1  
    Verbal Announcement 2  
    Printing No
    Child-Care No
    Worship Support No
    Other Logistics Support No
    Please Specify  
    Additional Supplementary Information  
      Yes
       
     
         
         
     
    Powered by 

     

     

     

    My notification email

     

      ECC Ministry Activity Request Form
     
    Activity Leader's Name: chloe kwong
    E-mail:  
    Phone Number  
    Preferred mode of contact E-mail
    Ministry: Admin & Operation
    Activity Title: Church Chat
    Target Audience: congregation
    Estimated Audience Size: 100
    Frequency of Activity / Event: One-Off - Single Date
    Date: 07/17/2016
    [Recurring] (e.g. 9:00am / 7:00pm)
    12:30pm 1:00pm 2:30pm 3:00pm
           
           
    Number of Room(s) Required: 1
    Preferred Location: TST MC
    Preferred Room(s): Rooms 8 9
    Number of Chair(s) Required: 100
    Type of Tables Required: Long
    Number of Long Table(s) Required: 8
    Budget Availability Yes
    Estimated budget is HK$ 2500
    Audio/Visual Resources (General): computer output to TV
    mics & music instruments (only for Main Hall, TST MC)
    Audio/Video Resources (only for Main Hall, TST MC): wireless mic
    Bulletin Announcements No
    Verbal Announcements No
    Printing No
    Child-Care No
    Worship Support No
    Other Logistics Support No
      Yes
     
         

     

    autoresponder email hide empty fields in the autoresponder email
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 08, 2016 at 02:47 AM

    I would like to inform you that all hidden fields will not be seen in the email by default. However, I did some tests on your form and it does seem odd that the hidden fields are still being displayed there. To resolve the issue, please follow the steps below:

    1. Edit the email notification and select the hidden fields one by one.

    2. Then click Delete Row to delete them

    Once you have deleted all the rows, the hidden fields will not be displayed in the autoresponder any further. This action will not affect the fields on your forms or your notification. It will only remove the hidden field on the body of the autoresponder. Regards.

  • Profile Image

    Answered by ECCBooking on June 08, 2016 at 03:47 AM

    I don't think deleting the rows directly from the autoresponder email is a good idea. There are options involved that the user will choose from - 1. single date 2. weekly 3. bi-weekly. 

    There used to be a button which I can choose to hide the empty fields. But now I can't find it anymore. 

  • Profile Image
    JotForm Support

    Answered by Chriistian on June 08, 2016 at 04:19 AM

    As per checking, by default the Autoresponder and/or Notification email hides empty fields. Once you have edited the email message, that is the time the hide empty fields feature is disabled. Please try to create a new Autoresponder email (do not change anything on the message of the email). Here is a sample email that I received when I created a new Autoresponder Email. Only the information I have inputted are shown on the email.

  • Profile Image

    Answered by ECCBooking on June 14, 2016 at 12:58 AM

    Thank you for your prompt response and you do have helped me solve the problem! 

    Would it still be possible to add some texts while hiding the empty fields?

    Appreciate your service and help!

  • Profile Image
    JotForm Support

    Answered by jonathan on June 14, 2016 at 01:09 AM

    Would it still be possible to add some texts while hiding the empty fields?

    Unfortunately not anymore.

    The auto hide empty email field will work only if you leave the email template as is (default)

    Adding custom text will break the email table template and will now switch the flag that the email table is now a customized one.

    Let us know if you need further assistance.