What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notification

    Asked by mondellomare on June 08, 2016 at 04:32 AM

    Hi,

    I have a problem with email notification for my form: I setted a notification email to ufficiodelpersonale@mondelloitalibelga.it but we can't receive since May 25th.

    I also added the admin@mondellomare.it address (the sender) to my white list.

    Do you know why?

    Thanks

    email notification email problem sender thanks
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 08, 2016 at 05:12 AM

    I checked your form http://www.jotformeu.com/form/30854163318352 and I noticed that the email notification recipient is set to ufficiodelpersonale@mondelloitalobelga.it

     

    I checked the mail log of the email ufficiodelpersonale@mondelloitalobelga.it and emails were not successfully sent.

     

    As per further checking, the email is included on our bounce list.

     

    I have removed the email on our bounce list. Can you try to do a test submission in your form and check if you will now receive the email notifications for your form? You can also remove your email on our bounce list by following the instructions provided in this article: How to Remove Your Email Address from Bounce List.

  • Profile Image

    Answered by mondellomare on June 08, 2016 at 08:45 AM
    Thank you very much, it works now!
    Il 08/06/16 11:11, JotForm ha scritto:
    ...