Email notification

  • mondellomare
    Asked on June 8, 2016 at 4:32 AM

    Hi,

    I have a problem with email notification for my form: I setted a notification email to ufficiodelpersonale@mondelloitalibelga.it but we can't receive since May 25th.

    I also added the admin@mondellomare.it address (the sender) to my white list.

    Do you know why?

    Thanks

  • Chriistian Jotform Support
    Replied on June 8, 2016 at 5:12 AM

    I checked your form http://www.jotformeu.com/form/30854163318352 and I noticed that the email notification recipient is set to ufficiodelpersonale@mondelloitalobelga.it

    Email notification Image 1 Screenshot 40

     

    I checked the mail log of the email ufficiodelpersonale@mondelloitalobelga.it and emails were not successfully sent.

    Email notification Image 2 Screenshot 51

     

    As per further checking, the email is included on our bounce list.

    Email notification Image 3 Screenshot 62

     

    I have removed the email on our bounce list. Can you try to do a test submission in your form and check if you will now receive the email notifications for your form? You can also remove your email on our bounce list by following the instructions provided in this article: How to Remove Your Email Address from Bounce List.

  • mondellomare
    Replied on June 8, 2016 at 8:45 AM
    Thank you very much, it works now!
    Il 08/06/16 11:11, JotForm ha scritto:
    ...