What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submission email does not display any responses.

    Asked by tanuja on June 08, 2016 at 04:39 AM
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 08, 2016 at 05:17 AM

    Hello tanuja,

    I am not sure if I have understood your question correctly. Do you mean to say that the submission email you receive does not display any answers?

    I did check the email alert template of your last edited form and found that the question and the field ID does not match with the questions you have in your form. Please check the screenshot below:

    Please be noted that if you edit you email alert template, it becomes dirty. That means any changes you make in your form will not reflect in the email alert. To solve this problem, I would suggest you to delete the existing email alert and add a new one. A new email alert will always include all questions of your form.

    The following guide should help you:

    Delete email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new email alert: https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!