Submission Page: submission are missing from form

  • Profile Image
    bhpinfo
    Asked on June 08, 2016 at 06:59 AM
  • Profile Image
    victor
    Answered on June 08, 2016 at 09:35 AM

    Sorry for the inconvenience. I have just reviewed your account and noticed that you have not received submission recently. Can you please verify if this is correct or you have received forms recently that are not recorded.

    If this is the case, please let us know so we can ask our back end team to take a deeper look.

  • Profile Image
    bhpinfo
    Answered on June 08, 2016 at 09:39 AM

    Hi,

    The example I gave was submitted on May 10. But I have more of those, another one, a different form was 3 June.

    Kasia

  • Profile Image
    victor
    Answered on June 08, 2016 at 10:56 AM

    Sorry for the inconvenience. Can you please indicate if you are missing submission on certain forms or it is occurring in all your forms. This will make it easier for our back end team to review and see what happened to your submission.

  • Profile Image
    bhpinfo
    Answered on June 08, 2016 at 02:54 PM

    Hi,

    I have so far noticed this on 2 forms:

    https://form.jotform.com/51092376123955

    https://form.jotform.com/23044658580961

    Not reviewed all of them, but nothing was flagged as being wrong either.

    Kasia

  • Profile Image
    victor
    Answered on June 08, 2016 at 04:42 PM

    Thank you for the information. I will forward this to our back end team.

    https://form.jotform.com/51092376123955

    I seen that the last submission received for this form was on May 13.

    https://form.jotform.com/23044658580961

    The last submission receive here was on April 10.

    I am assuming that you have received more submission but are not showing in our records.

    If you find other forms affected, do let us know so our team can also review those ones.

  • Profile Image
    erhan
    Answered on June 10, 2016 at 03:13 AM

    Hi,

    We have investigated your issue but found no missing submissions. There is nothing in our backups and mail logs, and everything seems fine.

    Best.