What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Only show active fields in submission email

    Asked by ChrisTinta on June 08, 2016 at 07:31 AM


    Is it possible to only show active fields (ie fields not hidden) on the submission email?

    Now all fields appear on the email notification - and it can be quite a lot of blank fields if there is conditions around many form fields.


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    JotForm Support

    Answered by Chriistian on June 08, 2016 at 09:56 AM


    Do you mean you want to hide in the email notification the fields that are not filled up by your respondents? I checked your two forms and I can see that the feature Hide Empty Fields on Emails is enabled.

    But please note that if you change something with the standard email notification of JotForm, the said feature might be broken and not work. To fix this, please try replacing your current email notification with a new one.

    If you are referring to a different concern, though, please give us more details and specify which of your forms is having the issue.

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    Answered by lucieleclerc99 on June 08, 2016 at 10:15 AM

    With the new editor, I am not able to find the " Hide empty fields on emails ". Where is it?

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    Answered by victor on June 08, 2016 at 11:45 AM

    Unfortunately, this has been removed from the new wizard. If you like to use the old wizard, you can add &OLD in the URL of the designer.