What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving emails at my email address

    Asked by aryoung on June 08, 2016 at 08:22 AM

    I am not receiving emails at my email address whenever I receive a submission through my form. The submissions show up in JotForm, but are not sent t

    Page URL:
    https://form.jotform.com/33252934342148

    email email notifications submissions receiving emails unable to receive
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    JotForm Support

    Answered by Jan on June 08, 2016 at 11:36 AM

    The email recipients in your notifications are not listed in the bounce list. However, I found out that you have applied conditions in your email notifiers.

    The condition 1, 2 and 5 are not configured properly. The value for the "IF" condition is blank or default to 'Please Select'.

    Related guide: How-to-Send-Email-Based-on-Selection

    Hope that helps. Thank you. 

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    Answered by aryoung on June 08, 2016 at 02:45 PM
    Thanks! That fixed the problem.
    ...
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    JotForm Support

    Answered by Kiran on June 08, 2016 at 04:42 PM

    You are welcome. It's our pleasure to assist you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!!