I am not receiving emails at my email address

  • Profile Image
    aryoung
    Asked on June 08, 2016 at 08:22 AM

    I am not receiving emails at my email address whenever I receive a submission through my form. The submissions show up in JotForm, but are not sent t

  • Profile Image
    Jan
    Answered on June 08, 2016 at 11:36 AM

    The email recipients in your notifications are not listed in the bounce list. However, I found out that you have applied conditions in your email notifiers.

    The condition 1, 2 and 5 are not configured properly. The value for the "IF" condition is blank or default to 'Please Select'.

    Related guide: How-to-Send-Email-Based-on-Selection

    Hope that helps. Thank you. 

  • Profile Image
    aryoung
    Answered on June 08, 2016 at 02:45 PM
    Thanks! That fixed the problem.
    ...
  • Profile Image
    Kiran
    Answered on June 08, 2016 at 04:42 PM

    You are welcome. It's our pleasure to assist you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!!