What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Subscription package

    Asked by PeopleKnowHow on June 08, 2016 at 08:41 AM

    Hello, 

    In January we took out a special price for 10,000 entries a year, this seems to be cancelled? What's happened? 

     

    thanks, 

     

    subscription package cancelled thanks hello special
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    JotForm Support

    Answered by Chriistian on June 08, 2016 at 10:09 AM

    Hi,

    I checked your payments and your last payment was last May 11, 2015 for JotForm Economy Yearly. This subscription has expired and so your account was downgraded. I can't seem to find a payment similar to what you mentioned above. If you received an invoice or payment confirmation of the payment you made last January, can you please send it to support@jotform.com so we can further check.

    We will wait for your response.