Reset Password

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    Asked on March 19, 2012 at 09:38 AM

    I am unable to access my account. I've tried to reset the password via the link, but I am not receiving the email to change it. Is there another way to access my account and change the password? My email is The user name is vipfitness.

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    Answered on March 19, 2012 at 09:43 AM


    I have checked you account and it is registered to a different email address: i**o@vi***

    You can use Forgot Password button at and on the bottom right of the page:

    Step 1:

    Steps 2 and 3:

    Step 4: Check your email

    For security reasons I can't provide more information. Thank you and I hope this helps.

  • Profile Image
    Answered on March 19, 2012 at 09:49 AM


    In addition to moonzkie's reply, the email address ( that you give to us is not connected to the form that being used on your website.

    If you need further assistance, feel free to contact us anytime.

    Thank you for using JotForm.