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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hide empty fields on email notifications: enable this option in the new UI.

    Asked by jen31487 on June 08, 2016 at 11:29 AM

    I have an order form that is set to not include empty fields in the both the notification and confirmation emails but for some reason both emails still show all fields. 

     

     

    Page URL:
    https://form.jotform.com/60956526545161

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 08, 2016 at 12:44 PM

    The hide empty fields on emails option is not currently available in our new UI. We have already reported this to our second level .

    Meanwhile, you can load the old UI, by logging into this URL: https://www.jotform.com/?&old, so you can enable the option.

    Let us know if you need more help.

  • Profile Image

    Answered by jen31487 on June 08, 2016 at 04:45 PM
    Yes, I already switched to the old UI and checked this option off but it’s not working. Please advise!
    [cid:image8265e9.PNG@d9f39729.47802653]
    Jennifer Hill | Marketing Coordinator
    Office: 800.222.2908
    Facebook | LinkedIn | Twitter | Google+ | JP Blog
    Tell us about your JP experience here! [cid:image14fafc.PNG@b09583d0.439735ab]
    ***CONFIDENTIALITY STATEMENT***
    This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to which they are addressed. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, use, dissemination, forwarding, printing, or copying of this email and its attachments, if any, is strictly prohibited. If you have received this in error, please immediately notify the sender by return email and permanently delete this email from your system.
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on June 08, 2016 at 07:37 PM

    The 'Hide Empty Fields on Emails' option will only work on a locked Questions / Answers data table.

    In other words, that feature does not work on custom layout emails like yours.

    It is safe to edit the content outside of the table, but not the data table itself.

  • Profile Image
    JotForm Developer

    Answered by irem on September 28, 2016 at 03:58 AM

    Hello, 

    We're sorry for the inconvenience. We've updated the usage of the Hide Empty Fields feature.

    You can find the option in Email Wizard. From now on, you can enable/disable this feature for your notification and autoresponder emails separately.

    To enable this option, you can follow the steps as seen in the screenshot and explained below:

     

    1. Go to Advanced tab from your email settings.

    2. Toggle Yes from the Hide Empty Fields section.

    3. Click Save to apply your changes.

     

      

    Hope this helps! Please feel free to contact us if any issue arises with this feature.

    Thank you!