What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Powered by JotForm is displayed after upgrading the account

    Asked by sean091 on June 08, 2016 at 12:49 PM

    hi.

    a couple of things.

    i've read in the forum to change the username to contact you guys. please change mine to: GOLFTRIPJUNKIE.

    the other thing is that i upgraded to a paid account, yet the branding is still showing below my submit button. it wasn't there this morning, but now is. why is this happening?

    i've attached a screenshot.

    thanks.

    Screenshot
    JotForm paid account thanks attached upgraded
  • Profile Image
    JotForm Support

    Answered by Kiran on June 08, 2016 at 02:28 PM

    I see that your account is now upgraded to Bronze year plan. However, the Powered by JotForm is still being displaying on your existing forms. I have tried creating a new form in your account and see that the issue still exists.

    Let me forward the issue to our backend team to take a look. Once we have any update in this regard, you'll be posted here. We are sorry for the inconvenience this may have caused you.

    The request to change the username is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/856351

    Thank you! 

  • Profile Image
    JotForm Developer

    Answered by mustafa on June 09, 2016 at 03:05 AM

    Hi,

    Go to www.jotform.com/myaccount page and under settings page there is an option to disable "JotForm Powered text". Please uncheck it, then it should be gone. Thanks for your feedback.

     

    Best.

  • Profile Image

    Answered by sean091 on June 09, 2016 at 07:45 AM
    thank you. didn't even think i had to do anything because immediately after
    i paid it disappeared on any of my previews and when i tested it on my
    site, then all of a sudden it was back.
    thanks again.
    ...
  • Profile Image

    Answered by victor on June 09, 2016 at 09:11 AM

    On behalf the entire team, you are welcome. If you have any other question or issue, please do not hesitate contacting us.