What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my information that I change on a template not saving?

    Asked by colleensanders on June 08, 2016 at 02:05 PM

    Hi! I am using a template and trying to change it to fit my needs.  I have changed the text fields and the content. But it won't save, when I look at my form, it has the original template information, not mine. I have tried changing it three times and it still won't save. I hit save, it also says "auto saved" but my information is not being saved.  For example, the contact information is from the template, not my contact information that I have typed in there.  

    What am I doing wrong?

    Screenshot
    edit form not saving
  • Profile Image
    JotForm Support

    Answered by Mike on June 08, 2016 at 04:23 PM

    Thank you for contacting us.

    The form editing is working fine on my end. I was able to update your form.

    Could you please try to edit the form through any other browser to see if that makes any difference?

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    Answered by colleensanders on June 08, 2016 at 04:45 PM
    Thank you! I had to switch browsers for it to save my edits.
    Thanks!
    Colleen
    Colleen Sanders Photography
    (916) 365 - 5081
    www.colleensandersphotography.com
    ...
  • Profile Image

    Answered by colleensanders on June 08, 2016 at 05:45 PM
    Sorry, I have another question. I am testing in embedded on my website. I
    have filled out the form and I receive an email with the clients
    information, but my (photographer) information is blank, even though it is
    ...