Why is my information that I change on a template not saving?

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    colleensanders
    Asked on June 08, 2016 at 02:05 PM

    Hi! I am using a template and trying to change it to fit my needs.  I have changed the text fields and the content. But it won't save, when I look at my form, it has the original template information, not mine. I have tried changing it three times and it still won't save. I hit save, it also says "auto saved" but my information is not being saved.  For example, the contact information is from the template, not my contact information that I have typed in there.  

    What am I doing wrong?

  • Profile Image
    Mike
    Answered on June 08, 2016 at 04:23 PM

    Thank you for contacting us.

    The form editing is working fine on my end. I was able to update your form.

    Could you please try to edit the form through any other browser to see if that makes any difference?

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    colleensanders
    Answered on June 08, 2016 at 04:45 PM
    Thank you! I had to switch browsers for it to save my edits.
    Thanks!
    Colleen
    Colleen Sanders Photography
    (916) 365 - 5081
    www.colleensandersphotography.com
    ...
  • Profile Image
    colleensanders
    Answered on June 08, 2016 at 05:45 PM
    Sorry, I have another question. I am testing in embedded on my website. I
    have filled out the form and I receive an email with the clients
    information, but my (photographer) information is blank, even though it is
    ...