How long before my account gets upgraded after payment?

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    Asked on March 19, 2012 at 10:55 AM

    Hi there,

    About 10 minutes ago I made a payment to upgrade my account (uvisandals) to the $9.95 account.  This is not yet reflected when I log in, even after clearing cache, logging out and back in again.  How much longer will I need to wait? Order # on was 65603366.

    Thank you!

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    Answered on March 19, 2012 at 11:04 AM


    I found the order number 65603366, and apparently it went through as per reflected by Plimus.

    But you are right, your account has not upgraded yet to Premium.

    I'm gonna assign a ticket to second level.

  • Profile Image
    Answered on March 19, 2012 at 11:05 AM


    There might have been a glitch somewhere as it did not reflect the status of your upgrade.  I have manually upgraded your account to Premium.  Please try to logout then log back in to refresh your cache.

    Thank you for subscribing and we apologize for this inconvenience.

  • Profile Image
    Answered on March 19, 2012 at 11:11 AM

    Great thanks for the quick response! 

    Also, an FYI for you - I was having trouble with Invalid Security Certificate warnings on Internet Explorer appearing after clicking "Submit" on the form.  My form was hosted on  I've changed it to, and the security warning went away.

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    Answered on March 19, 2012 at 11:20 AM


    Thanks for your reply and we are glad to know that you were assisted. Yes some browsers have the security certificate warning issues and your solution indeed is ok.

    Thanks for contacting us and using Jotform!