What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How long before my account gets upgraded after payment?

    Asked by uvisandals on March 19, 2012 at 10:55 AM

    Hi there,

    About 10 minutes ago I made a payment to upgrade my account (uvisandals) to the $9.95 account.  This is not yet reflected when I log in, even after clearing cache, logging out and back in again.  How much longer will I need to wait? Order # on plimus.com was 65603366.

    Thank you!

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    Answered by moonzkie on March 19, 2012 at 11:04 AM


    I found the order number 65603366, and apparently it went through as per reflected by Plimus.

    But you are right, your account has not upgraded yet to Premium.

    I'm gonna assign a ticket to second level.

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    JotForm Support

    Answered by liyam on March 19, 2012 at 11:05 AM


    There might have been a glitch somewhere as it did not reflect the status of your upgrade.  I have manually upgraded your account to Premium.  Please try to logout then log back in to refresh your cache.

    Thank you for subscribing and we apologize for this inconvenience.

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    Answered by uvisandals on March 19, 2012 at 11:11 AM

    Great thanks for the quick response! 

    Also, an FYI for you - I was having trouble with Invalid Security Certificate warnings on Internet Explorer appearing after clicking "Submit" on the form.  My form was hosted on https://secure.jotform.com/.  I've changed it to https://www.jotform.com, and the security warning went away.

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    Answered by gori-mathew on March 19, 2012 at 11:20 AM


    Thanks for your reply and we are glad to know that you were assisted. Yes some browsers have the security certificate warning issues and your solution indeed is ok.

    Thanks for contacting us and using Jotform!