What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We barely use our forms so we decided to downgrade

    Asked by BlueMountain on June 08, 2016 at 04:10 PM


    we noticed that the forms were only used 42 times in the last year, so we downgraded to free, hopefully we don't use the past forms, is this correct?

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    JotForm Support

    Answered by Mike_G on June 08, 2016 at 07:20 PM

    That is fine, especially if you are not able to maximize your plan subscription. However, please be reminded that since the plan you had cancelled is an old plan, you can no longer go back to that plan anymore. If you wish to upgrade in the future, you will be in a new plan that is available in your Pricing page

    If you have any other questions or concerns, please feel free to get back to us and we will be glad to assist you. Thank you.