We barely use our forms so we decided to downgrade

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    Asked on June 08, 2016 at 04:10 PM


    we noticed that the forms were only used 42 times in the last year, so we downgraded to free, hopefully we don't use the past forms, is this correct?

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    Answered on June 08, 2016 at 07:20 PM

    That is fine, especially if you are not able to maximize your plan subscription. However, please be reminded that since the plan you had cancelled is an old plan, you can no longer go back to that plan anymore. If you wish to upgrade in the future, you will be in a new plan that is available in your Pricing page

    If you have any other questions or concerns, please feel free to get back to us and we will be glad to assist you. Thank you.