Why does my form not show on on mobile and tablet versions in Adobe Muse?

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    BrandonMedia
    Asked on June 08, 2016 at 05:28 PM
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    Kevin_G
    Answered on June 08, 2016 at 08:17 PM

    I have checked your website and noticed that your form is showing fine, here is a screenshot when I tested your form: 

    This is the only form I found embedded in your website: http://www.jotform.us/form/61596653757168 

    If the issue still persists I would suggest you to check the style of your website, since there may be some CSS style that may be hiding the element on certain screen size. 

    Please test your website again on your end and let us know if the form is still not loading on mobile devices on your end. 

     

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    BrandonMedia
    Answered on June 08, 2016 at 08:27 PM

    Hey Kevin,

    Thanks for the response.  I saw that using an i-frame was the best route.  When I select "platform" the javascript was shown as the best code.  I saw somewhere in the forum to use i-frame.  Im all set.  Thanks again.

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    Welvin
    Answered on June 08, 2016 at 09:43 PM

    That's great to know. The iFrame embed method is recommended for Muse websites. Our Javascript embed codes will sometimes create a conflict in Muse and that's what causing your problem. 

    Please contact us again if there are any problems.