What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does my form not show on on mobile and tablet versions in Adobe Muse?

    Asked by BrandonMedia on June 08, 2016 at 05:28 PM
    Page URL:

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    JotForm Support

    Answered by Kevin_G on June 08, 2016 at 08:17 PM

    I have checked your website and noticed that your form is showing fine, here is a screenshot when I tested your form: 

    This is the only form I found embedded in your website: http://www.jotform.us/form/61596653757168 

    If the issue still persists I would suggest you to check the style of your website, since there may be some CSS style that may be hiding the element on certain screen size. 

    Please test your website again on your end and let us know if the form is still not loading on mobile devices on your end. 


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    Answered by BrandonMedia on June 08, 2016 at 08:27 PM

    Hey Kevin,

    Thanks for the response.  I saw that using an i-frame was the best route.  When I select "platform" the javascript was shown as the best code.  I saw somewhere in the forum to use i-frame.  Im all set.  Thanks again.

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    JotForm Support

    Answered by Welvin on June 08, 2016 at 09:43 PM

    That's great to know. The iFrame embed method is recommended for Muse websites. Our Javascript embed codes will sometimes create a conflict in Muse and that's what causing your problem. 

    Please contact us again if there are any problems.