Why my account says I have reached the limit?

  • geofflakman
    Asked on June 8, 2016 at 5:57 PM

    I'm trying to publish/send a form and it's saying that we've reached our limit. But under our account info it looks like we aren't even close to reaching the limit.

  • Kevin Support Team Lead
    Replied on June 8, 2016 at 8:21 PM

    I have checked your account and I can see you have not reached your limits yet: 

    Why my account says I have reached the limit?  Image 1 Screenshot 30

    Checked your forms and they are loading as well: 

    Why my account says I have reached the limit?  Image 2 Screenshot 41

    Please check your account and verify you're logged into your account with username: geofflakman

    Do get back to us if you're still unable to publish your forms.