What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form keeps saying its disabled

    Asked by heroclientrescue on June 08, 2016 at 06:20 PM

    I have created a form and every time i try to check the link it says this form is disabled. I have spent an hour trying everything to fix it. Not having problems with other forms, just this one. 



    Page URL:

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    Answered by heroclientrescue on June 08, 2016 at 07:02 PM

    Other questions are being answered however ours isnt being seen...We really need help with this, we are trying to update our site right now :(

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    JotForm Support

    Answered by jonathan on June 08, 2016 at 09:03 PM

    I checkd your forms



    and they are working properly at this time.

    Can you please check again. Let us know if issue persist.



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    Answered by heroclientrescue on June 09, 2016 at 10:32 AM

    You guys editied our form? All the info for credit card info has been deleted! We are a company in Haiti ....none of your paypal or other payment fields work for international accounts here. We do all ou processing through local back, Sogebank. Please do not alter our forms, we need this to run our ambulance rescue program....

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    JotForm Support

    Answered by Welvin on June 09, 2016 at 12:10 PM

    My colleague has explained the credit card fields in the other thread you have. Here's the link: https://www.jotform.com/answers/856561

    You may want to consider checking our Terms of Use: http://www.jotform.com/terms/. We cannot allow credit card fields using our plain text fields. 

    If you'd really like to collect the information, call them or send them an email instead. Our whole system has been shutdown in the past due to this kind of form and we cannot allow it to happen again. 

    Thank you for your kind understanding on this matter.

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    Answered by kanchan001 on June 13, 2016 at 02:33 AM

    I am having the same problem 

    It shows form has been disabled.


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    JotForm Support

    Answered by liyam on June 13, 2016 at 04:28 AM

    Hello kanchan001, 

    I have moved your concern on to another thread.  We'll handle your concern there.