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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reading inbox submissions screen stalls - RESOLVED - Clear Cache

    Asked by AA_C on June 08, 2016 at 09:27 PM

    Hi,

    I have noticed that on a number of occasions that when I am reviewing inbox submissions that after reading a number, 6-8, that they become very sluggish sliding to the new one and may adventually stall. It may take a few minutes to completely slide across and it gets worse as you try and view more. 

    See image below of one form in particular.

     

     

     

    Best regards,

    Robert

    inbox submissions reading inbox
  • Profile Image
    JotForm Support

    Answered by jonathan on June 08, 2016 at 10:22 PM

    Hi Robert,

    I test it on your form https://www.jotformpro.com/form/60487350939970 but so far I could not replicate the same issue that you reported.

     

    I was using Chrome browser also. Just in case can you also try using a different browser? Perhaps it is just a browser cache issue.

    Alternatively, you can also review the form submission data in the form View Submission panel in your My Forms page.

    User guide: How-to-View-Form-Submissions

    Hope this help. Please let us know if you continue to have issue viewing the submission data.

     

     

  • Profile Image

    Answered by AA_C on June 09, 2016 at 09:44 AM

    Hi,

    Thanks for looking into this Jonathan. I also use Chrome and perhaps as you indicated it is a cache issue, that never occurred to me. I have experienced this problem with a number of different forms.

    It starts to occur after I attempt to view more then 6 or 7 no matter what form submission I look at. 

    I prefer this VIEW over the other option as it looks just like the form and the email sent.

    I will try it again and clear the cache when I experience the problem and see if it helps.

    Many thanks for the support,

    Robert

  • Profile Image
    JotForm Support

    Answered by Jan on June 09, 2016 at 11:33 AM

    We understand that you prefer viewing the submissions in the inbox under my forms. I hope clearing the browser cache works for you. If not, let us know so that we can further investigate. Thank you.

  • Profile Image

    Answered by AA_C on June 09, 2016 at 08:12 PM

    Hi,

    Well it appears the problem is mine not yours. Clearing the cache appears to help. I thank you for your help as usual.

    Best regards,

    Robert

  • Profile Image
    JotForm Support

    Answered by jonathan on June 09, 2016 at 08:15 PM

    Cheers Robert :-)

    Thank you for taking the time updating us on the status.

    Best