- AA_CAsked on June 08, 2016 at 09:27 PM
I have noticed that on a number of occasions that when I am reviewing inbox submissions that after reading a number, 6-8, that they become very sluggish sliding to the new one and may adventually stall. It may take a few minutes to completely slide across and it gets worse as you try and view more.
See image below of one form in particular.
- JotForm SupportjonathanAnswered on June 08, 2016 at 10:22 PM
I test it on your form https://www.jotformpro.com/form/60487350939970 but so far I could not replicate the same issue that you reported.
I was using Chrome browser also. Just in case can you also try using a different browser? Perhaps it is just a browser cache issue.
Alternatively, you can also review the form submission data in the form View Submission panel in your My Forms page.
User guide: How-to-View-Form-Submissions
Hope this help. Please let us know if you continue to have issue viewing the submission data.
- AA_CAnswered on June 09, 2016 at 09:44 AM
Thanks for looking into this Jonathan. I also use Chrome and perhaps as you indicated it is a cache issue, that never occurred to me. I have experienced this problem with a number of different forms.
It starts to occur after I attempt to view more then 6 or 7 no matter what form submission I look at.
I prefer this VIEW over the other option as it looks just like the form and the email sent.
I will try it again and clear the cache when I experience the problem and see if it helps.
Many thanks for the support,
- JotForm SupportJanAnswered on June 09, 2016 at 11:33 AM
We understand that you prefer viewing the submissions in the inbox under my forms. I hope clearing the browser cache works for you. If not, let us know so that we can further investigate. Thank you.
- AA_CAnswered on June 09, 2016 at 08:12 PM
Well it appears the problem is mine not yours. Clearing the cache appears to help. I thank you for your help as usual.
- JotForm SupportjonathanAnswered on June 09, 2016 at 08:15 PM
Cheers Robert :-)
Thank you for taking the time updating us on the status.