Form Support
 

Cannot Submit Form in Internet Explorer 8 -

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    nicostan
    Asked on March 19, 2012 at 11:59 AM

    This is the form I am working on:

    https://secure.jotform.us/nicostan/prismeforum

     

    I am testing the form using the direct link (not embedded in another site).  

    I am running Windows XP.  I have successfully submitted the form in the following browsers:

    Chrome 17

    Firefox 11

    Safari 5.1.4

     

    I am unable to submit a form in Internet Explorer 8.  When I click the submit button, I get the following error: Internet Explorer cannot display the webpage.  This problem can be caused by a variety of issues, including:

    Internet connectivity has been lost. The website is temporarily unavailable. The Domain Name Server (DNS) is not reachable. The Domain Name Server (DNS) does not have a listing for the website's domain. There might be a typing error in the address. If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

     

    I have tried modifying the thank you page, changing the security settings of IE, changing the address from secure.jotform to www.jotform.

     

    Can you recreate this issue and diagnose the problem?

     

    Thank you.

    Page URL:
    https://secure.jotform.us/nicostan/prismeforum

    Screenshot
  • Profile Image
    jcm0731
    Answered on March 19, 2012 at 12:10 PM

    Hi,

    I went ahead and submitted a test on your form:

    https://secure.jotform.us/nicostan/prismeforum

    on IE8 and everything works fine on my end. Can you please try to clear your browsers cache.

  • Profile Image
    pinoytech
    Answered on March 19, 2012 at 12:13 PM

    Hi,

    Upon testing your form using IE8 its working properly and I was able to send also. I suggest delete browsing cache and cookie then re-embed your form in to your website page. And if this issue still presist, you can contact us anytime so we can further assist you and investigate the said issue.

    Thank you!

  • Profile Image
    nicostan
    Answered on March 19, 2012 at 12:14 PM

    Hi,

    OK - cache cleared.  Same results.  Still cannot submit form.

  • Profile Image
    nicostan
    Answered on March 19, 2012 at 12:15 PM

    re pinoytech - the form is not embeded.  I am testing it directly on your site: https://secure.jotform.us/nicostan/prismeforum

  • Profile Image
    nicostan
    Answered on March 19, 2012 at 12:24 PM

    After several attempts, it finally displayed something other than the connection issue error:

    "There is a problem with this website's security certificate. 

    The security certificate presented by this website was issued for a different website's address.

    Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server. "

     

    When I continued to the page, I saw this Jotform Error:

    Error

    Form ID did not match  

     

    However, I was only able to get this result 1 time.  All other times I click submit, I still get the "Internet Explorer cannot display page" error.

  • Profile Image
    idarktech
    Answered on March 19, 2012 at 01:02 PM

    @Nicostan,

    I was able to reproduce the problem. I will now submit this issue to our developers to go with the further investigation. We'll keep you posted if any updates are available. 

    Apologies for the inconveniences. Thanks.

  • Profile Image
    eee
    Answered on March 21, 2012 at 05:48 AM

    Hi,

    Problem is fixed now,

    Kindest Regards,

    Ertugrul.

  • Profile Image
    guest_30104833360038
    Answered on January 11, 2013 at 11:28 AM

    @eee: Can you explain what the fix was? I am not a JotForm user but we are seeing similar behaviors in IE for one of our web apps.  Please let me know, thanks!

    ~~James

  • Profile Image
    guest_30104833360038
    Answered on January 11, 2013 at 11:30 AM

    @eee: Can you explain what the fix was? I am not a JotForm user but we are seeing similar behaviors in IE for one of our web apps.  Please let me know, thanks!

    ~~James

  • Profile Image
    guest_30104833360038
    Answered on January 11, 2013 at 11:31 AM

    ...no idea why it's still saying I'm a guest rather than a logged in user.  If you can answer this, please email me at:

    james.m.greene -AT- gmail    (you know the rest)

  • Profile Image
    NeilVicente
    Answered on January 11, 2013 at 11:39 AM

    James,

    I am afraid we cannot help you with your problem. The fix Erturgrul was talking about is an internal system fix, and will not work with forms not created with JotForm. Sorry about that.

  • Profile Image
    JamesMGreene
    Answered on January 11, 2013 at 01:38 PM

    Ah, bummer.  Nothing generic like "had to tweak a web server setting" or "had to strip a trailing CrLf", huh?

  • Profile Image
    Mike_T
    Answered on January 11, 2013 at 02:44 PM

    There is a chance that Erturgrul will reply once he is available. Thank you for asking :)