What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot get Infusionsoft plugin to work.

    Asked by voodu on June 09, 2016 at 12:32 AM


    The authentication process stalls and does not progress...

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    JotForm Support

    Answered by Chriistian on June 09, 2016 at 01:46 AM

    I made a test form and integrated it with infusionsoft. I cannot seem to replicate your issue.

    Can you please try opening a new tab and login to infusionsoft there? Then try doing the integration again. Make sure that you allow the pop-up window to display and you should allow access to it. Clearing the form cache to refresh the form before integrating to infusionsoft may also help. 

    If the issue persists, please let us know.

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    JotForm Support

    Answered by Chriistian on June 09, 2016 at 02:36 AM

    Hello again @voodu. May I ask which URL are you using to access the form builder? Can you please check if the URL on the form builder is the same as the screenshot below?

    I will wait for your response.