What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms seem to be inactive

    Asked by panf on June 09, 2016 at 09:52 AM
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    JotForm Support

    Answered by Welvin on June 09, 2016 at 11:22 AM

    I've checked your last form IDs and they are working fine. If they are still inactive or not working, please share with us the form URL so we can check further. 

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    Answered by panf on June 09, 2016 at 01:54 PM







    These forms are now active and we are receiving them.  The submissions from earlier today and yesterday are not available to be viewed.  These submissions have not been printed or deleted (by us).


    The count icon on the dashboard is disabled as well.





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    JotForm Support

    Answered by Welvin on June 09, 2016 at 03:13 PM

    There is a small glitch in the actual submissions count of the forms, but I've fixed them already using our tool. The forms have been embedded in a Wix website, you are using our default Javascript embed method. I noticed a possible conflict in the pages so I would suggest re-embedding the form using our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. When there's a con

    When there's a conflict, the form will sometimes won't respond, the form validation won't work, or the form won't submit. The iframe method should help you fix these issues.

    I hope this helps and let us know if you need any further assistance.