My forms seem to be inactive

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    panf
    Asked on June 09, 2016 at 09:52 AM
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    Welvin
    Answered on June 09, 2016 at 11:22 AM

    I've checked your last form IDs and they are working fine. If they are still inactive or not working, please share with us the form URL so we can check further. 

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    panf
    Answered on June 09, 2016 at 01:54 PM

    http://www.panfpc.com/#!prescription-refill-request-form/cqpd

     

    http://www.panfpc.com/#!new-patient-registration-form/cbtr

     

    http://www.panfpc.com/#!upload-document/cru8

     

    These forms are now active and we are receiving them.  The submissions from earlier today and yesterday are not available to be viewed.  These submissions have not been printed or deleted (by us).

     

    The count icon on the dashboard is disabled as well.

     

    Thanks,

     

    Jim

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    Welvin
    Answered on June 09, 2016 at 03:13 PM

    There is a small glitch in the actual submissions count of the forms, but I've fixed them already using our tool. The forms have been embedded in a Wix website, you are using our default Javascript embed method. I noticed a possible conflict in the pages so I would suggest re-embedding the form using our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. When there's a con

    When there's a conflict, the form will sometimes won't respond, the form validation won't work, or the form won't submit. The iframe method should help you fix these issues.

    I hope this helps and let us know if you need any further assistance.