What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    linking new form to PayPal for processing

    Asked by simleggings on June 09, 2016 at 12:08 PM

    I have changed some of the items on my order form, copied the link and pasted it into my webpage.   It appears on the website, I can fill in the order BUT  when I indicate Place Order it says "please wait"  It does not go directly to PayPal for processing and confirmation.  What do I need to do?

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    JotForm Support

    Answered by liyam on June 09, 2016 at 02:14 PM

    Hello simleggings,

    Thank you for reporting your concern to us.  

    As it appears, you are using the oembed method in embedding your form to your page. We have recently received report that the said method is having some problems with sending submissions. As an alternative, please use the iframe embed method instead. This user guide will provide you information on how to get the iframe code to place on your webpage: http://www.jotform.com/help/148-How-to-Get-the-iFrame-Code

    If you have questions, please do let us know.