What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my form has the Encrypt Form Data on, how can I export the form submiss

    Asked by aritsm on June 09, 2016 at 01:09 PM

    my form has the Encrypt Form Data on, how can I export the form submissions so I can see the submissions and not jumbled letters?

    This is a re-post of a comment on How to Export Form Data to Excel

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    JotForm Support

    Answered by david on June 09, 2016 at 03:23 PM

    It should be noted that setting up a form as encrypted comes at the cost of some convenience.

     • Notifications will only alert the user that a submission was received- they won’t include the content of the response. (That’s the whole point! The info isn’t legible from our servers.)

     • Users must log into JotForm and also need to enter their private key in order to view their form responses, 

     • If you lose the private encryption key, your data is gone. We can’t reset it in a such a way as to recover previously encrypted responses.

     • Some of the features are not available: PDF Downloads, Reports, Emails that contain form data in them.