What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    User account suspended for phishing?

    Asked by Dean  on June 09, 2016 at 01:38 PM

    One of our users Tammy@sxsw.com had her account suspended for suspicion of phishing. Could we have some insight into resolving this? We also cannot see her account anymore in our users list. Thanks! 

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    user account thanks href mailto in
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    JotForm Support

    Answered by BJoanna on June 09, 2016 at 03:49 PM

    Email address you provided is email address of account tammylynn. That account is autosuspended by our phishing system. I have inspected forms on that account and I did not found fields that are against our terms of use. Your account is now active. 

    Most likely your account was suspended because of form that is inside of your Trash folder. I would suggest you to delete that form.

    Feel free to contact us if you have any other questions.