What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    User account suspended for phishing?

    Asked by Dean  on June 09, 2016 at 01:40 PM

    One of our users Tammy@sxsw.com had her account suspended for suspicion of phishing. Could we have some insight into resolving this? We also cannot see her account anymore in our users list. Thanks! 

    Screenshot
    user account thanks href mailto in
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    JotForm Support

    Answered by david on June 09, 2016 at 03:44 PM

    There was a form in the trash of that account titled "Wufoo Login" that set off our phishing detector.  I purged the form from the trash and restored the account.  It should be usable once again.

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    Answered by Dean  on June 09, 2016 at 03:46 PM

    Great! Thanks David. Is there any way to remove my duplicate forum posts as well? I had no intention of spamming the forum. Thanks!

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    JotForm Support

    Answered by david on June 09, 2016 at 04:49 PM

    I responded to the other thread already and it is closed as well.  If you have any further trouble with the account, let us know and we will be happy to have another look.