- runtoexileAsked on June 09, 2016 at 04:00 PM
For some reason, the form is not submitting after all necessary information is filled in. Help please?
- JotForm SupportWelvinAnswered on June 09, 2016 at 06:28 PM
There seems to be an error in the Braintree integration.
I would also suggest changing your conditional logic for the Braintree field. Keep the show/hide and delete the others. When a field is hidden, it is automatically set as not required. And I think you don't need to fill it with 0.
- runtoexileAnswered on June 10, 2016 at 10:29 AM
Is there a reason that the Braintree integration just stopped working? I have 19 other submissions where it did work...
- JotForm SupportEltonCrisAnswered on June 10, 2016 at 11:35 AM
If you have not made any changes on your Braintree payment field, then it should continue to work just fine. However, if you have made changes on your form recently, you might have changed something that breaks it.
Also, I don't think this condition will work since you can't insert a value on the product field specially if you are selling products. I see that this is already disabled, if you have enabled this recently, this might be the one causing it.
Upon checking your form now, it says the Braintree field is ready without any errors so this means your form is good to go.