What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form has stopped working

    Asked by tradeitupautomovtive on June 09, 2016 at 04:40 PM

    I have a website service with wix.com and used jot form for our application service. It has been working for three years and all of a sudden stopped working and im not too sure why.  Any help would be greatly appreciated. Thank you.

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    JotForm Support

    Answered by Welvin on June 09, 2016 at 07:11 PM

    I think you mean when the form is submitted? That is because your Thank You URL is incorrect. You have it set to redirect to a text value, not a URL.

    I've fixed this for you by using our default thank you page:


    Also, we are now securing forms by default. You may consider re-embedding the form. This time, I would suggest using our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code