What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Received an email from BlueSnap rather FastSpring

    Asked by Wendy on June 09, 2016 at 05:13 PM

    I received an email from BlueSnap, and not sure why they are going to change me for JotForm. From what I understand, BlueSnap is outdated and I should be paying from FastSpring. Can you please update the payment information for JotForm to go through FastSpring?

    bluesnap JotForm and email
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    JotForm Support

    Answered by Kiran on June 09, 2016 at 07:34 PM

    I see that the account doashared registered using your email address which is currently holding Free subscription. As I searched our records I found another account doawebmaster which is currently holding Economy subscription. I believe that you are referring to doawebmaster account which is due to renewal by 06/16/2016. This account is being charged by BlueSnap only. You may find the invoice for the last charge below:

    https://cp.bluesnap.com/jsp/show_invoice.jsp?ref=752FAF719C56C067

    I'm not able to find any active subscriptions with your email address in FastSpring. If you can provide us with the account username or invoice/reference number so that we'll try to locate the account and provide you with necessary assistance.

    Thanks!