File uploads are failing after getting to 90 percent

  • Dtforms
    Asked on June 9, 2016 at 5:22 PM

    We  have tested files that are under the 1GB 500-600mbs range and it's constantly failing after getting to 90% and over 20mins. We even did this with one file only at 500mbs. Help please. 

    Page URL: https://dailytranscription.com/file-picker-test/
  • Welvin Support Team Lead
    Replied on June 9, 2016 at 7:55 PM

    Please try to upload a file again and if it fails, check your browser console for possible error. Here's how to check your browser console:

    http://www.wickedlysmart.com/hfjsconsole/

    Please take a screenshot of the whole area and post it here. Please upload the screenshot instead of attaching through email. Here's how to upload: https://www.jotform.com/answers/277033. 

    Your form is also integrated with Box and Google Drive. Please try removing both integration and check if that will help. But I think it's more related to an error, the console should help.