What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    File uploads are failing after getting to 90 percent

    Asked by Dtforms on June 09, 2016 at 05:22 PM

    We  have tested files that are under the 1GB 500-600mbs range and it's constantly failing after getting to 90% and over 20mins. We even did this with one file only at 500mbs. Help please. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on June 09, 2016 at 07:55 PM

    Please try to upload a file again and if it fails, check your browser console for possible error. Here's how to check your browser console:


    Please take a screenshot of the whole area and post it here. Please upload the screenshot instead of attaching through email. Here's how to upload: https://www.jotform.com/answers/277033

    Your form is also integrated with Box and Google Drive. Please try removing both integration and check if that will help. But I think it's more related to an error, the console should help.