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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forwarding submissions: Receiving "Oops.. You reached your limits" error message.

    Asked by nizalimousine on June 09, 2016 at 08:18 PM
    I was told that I can forward submissions by email like 20 per hour but I
    just have send like 3 in last 5 days and anyway it's showing this warning
    error "oops...you reached your limits ! Please take a look and advice
    what's going on.
    Thank you.
    Sincerely.
    www.nizalimousine.com
  • Profile Image
    JotForm Support

    Answered by Kiran on June 09, 2016 at 08:28 PM

    It looks like there is an issue with the limits for forwarding the emails. I have tried forwarding a submission to our test email address and was able to see the error you are receiving. Let me forward the issue to our backend team to take a look. You'll be posted once here on the thread once we have any update in this regard.

    Thank you for your patience. 

  • Profile Image

    Answered by nizalimousine on June 09, 2016 at 10:45 PM
    Thank you so much for your support.
    ...
  • Profile Image

    Answered by nizalimousine on June 14, 2016 at 08:46 PM
    Hi guys, hope everything it's ok. Whenever you have a change; I need an
    update about my issue "Oops...you reached your limits" message that backend
    team is taking a look. Looking forward to see a response from you. Thank
    you in advance for your help.
    Sincerely.
    www.nizalimousine.com
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 14, 2016 at 11:07 PM

    Unfortunately we currently do not have any updates regarding your concern. I made another test and I can see that the issue still persists. As of now our developers are still working on the issue. Rest assured we will let you know on this thread as soon as we hear any news from our developers. Regards.

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    Answered by nizalimousine on June 14, 2016 at 11:46 PM
    Thanks.
    NIZA Limousine Inc.
    ...
  • Profile Image

    Answered by nizalimousine on June 20, 2016 at 11:45 PM
    Hi guys, hope everything it's ok. Whenever you have a change; I need an
    update about my issue "Oops...you reached your limits" message that backend
    team is taking a look. Looking forward to see a response from you. Thank
    you in advance for your help.
    Sincerely.
    www.nizalimousine.com
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 21, 2016 at 12:10 AM

    I made a test on your account and I can see that the issue still persists. When I forward a submission, I always get the "oops you have reached your limits" error.

    So far we do not have any updates on your issue. Our developers are still working on the issue, but hopefully we will hear from them soon. We will let you know as soon as we hear any updates from them.
    Regards.