What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Form Submission: When a submission is edited and downloaded as excel, the submission that was edited will have missing data.Asked by abcchurch1 on June 09, 2016 at 11:02 PM
We are using this for VBS registration and have over 392 submissions. For some reason today, when we download in excel or CSV, some of the fields are blank.
I have the Excel file pointing to reports in Microsoft Access so this is not a good thing, it is return some reports without the child's name and other pertinent information.
I'm not sure if this is only behaving on ones we have gone back in and edited or if it is anything new we are entering.
I'm hoping that this is just an intermittent issue with download from Jotform as the data does appear to be there. I've tried in three different web browsers and get the same thing.
we did some testing and it appears that if it is a new entry that the data is intact both in the table submission view and in the export, however if we change/edit any info on an existing form, even though we can see it in the submissions table, blanks appear in the export. I'm hoping this can be fixed soon! Thanks
I checked your form and I can confirm that there is indeed some blank cells in the excel download.
I cloned your form and made some tests. I was able to replicate your issue there.
I will have to escalate this issue to our developers for further investigation. We will let you know on this thread once there are any updates.
Chief Technology Officer
We have solved the problem last week, and missing data is restored now,