What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to download submission data?

    Asked by thestudyplace on June 09, 2016 at 11:15 PM

    hi

     

    my account storage has been full so i cannnot use the form.

     

    can i just download and backup all past submissions so the form can be used again?

     

    please show me how to do that.

     

    thanks

     

    alan 

    Submissions thanks My Account all
  • Profile Image

    Answered by jimjotform on June 10, 2016 at 01:06 AM

    Hi,

    "can i just download and backup all past submissions so the form can be used again?"

    Yes you can download them in 3 different formats - XLS, CSV or PDF. However, you can't replenish your submission storage by downloading then deleting your submissions. There are 2 ways you can download your submissions:

    1. Through your forms page

    2. Or through your myaccount page

    Hope that helps! Don't hesitate to reach out if you need further help.

  • Profile Image
    JotForm Support

    Answered by Chriistian on June 10, 2016 at 02:58 AM

    Hello @thestudyplace. I checked your account and it seems that you have exceeded the limit of uploads for a Storage account. To resolve the issue, please delete some of the uploaded files in your form to free up some space. You can indeed follow the guide that our fellow jotform user @jimjotform provided to backup your data.

    If you need further assistance, please let us know.