What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I login when I used the wrong user name n password

    Asked by Monica on March 19, 2012 at 08:59 PM

    Hello, There is no one I can speak with directly to assist me with this same problem Ive had for about a month so I created another user name and password.  Today I went in to create an email and the saved info came up and used the old info and now want let me login with the new user name and password.  Please help me and have the monkey stop saying he's embarassed and fix the problem.  Thanks

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    JotForm Support

    Answered by idarktech on March 19, 2012 at 09:15 PM

    Hi Monica,

    May we know your JotForm username or FORM URL that you'd created here in JotForm so we can check it here? I tried searching your account using mdcat31[at]yahoo[dot]com but no account is registered under that email address.

    We'll be looking forward to your response. Thanks.

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    Answered by jcm0731 on March 19, 2012 at 09:24 PM

    Also, you can try recovering login details using the Sign In page (lower right of www.jotform.com).
    You just need to provide the E-mail account you used when you created the account.