What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I verify email address, the send verification button is dulled out?

    Asked by julianl on June 09, 2016 at 11:21 PM

    Hi, How are we today?

    I am trying to verify a new email address for recipients.

    I hit the +new email address, type it in and then when I try to hit the send verification button

    it is dulled out and cannot be accessed. Please refer to screen shot. Can you please let me know what I am doing

    wrong? Thanks :)

    Screenshot
    verification email how how do i
  • Profile Image

    Answered by oldin on June 10, 2016 at 01:19 AM

    I tried the send verification and it's working fine. Try to logout of Jotform and try again, also make sure that there are no spaces on the email or else it will detect it as invalid.

  • Profile Image

    Answered by julianl on June 10, 2016 at 01:45 AM
    Hi Oldin,
    I tried it again and it worked fine. I think there must have been a space at the end or something as I copied it from elsewhere. Thanks for getting back
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on June 10, 2016 at 03:12 AM

    On behalf of Oldin you're welcome.

    Please let us know if you have any further questions.

    Thank you!