How do I verify email address, the send verification button is dulled out?

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    Asked on June 09, 2016 at 11:21 PM

    Hi, How are we today?

    I am trying to verify a new email address for recipients.

    I hit the +new email address, type it in and then when I try to hit the send verification button

    it is dulled out and cannot be accessed. Please refer to screen shot. Can you please let me know what I am doing

    wrong? Thanks :)

  • Profile Image
    Answered on June 10, 2016 at 01:19 AM

    I tried the send verification and it's working fine. Try to logout of Jotform and try again, also make sure that there are no spaces on the email or else it will detect it as invalid.

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    Answered on June 10, 2016 at 01:45 AM
    Hi Oldin,
    I tried it again and it worked fine. I think there must have been a space at the end or something as I copied it from elsewhere. Thanks for getting back
  • Profile Image
    Answered on June 10, 2016 at 03:12 AM

    On behalf of Oldin you're welcome.

    Please let us know if you have any further questions.

    Thank you!