What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can files received form a folder?

    Asked by wesince2013 on June 10, 2016 at 05:31 AM

    Currently I am building a form to receive customers' photos for our product. Our product requires customers to upload 6 packs of photos. Now I link the form with my Dropbox account. However, the folder formed in Dropbox after a submission contains all the photos, without organization.

    I need the photos to be organized according to their uploading field or forming a specific folder. For example,


    Uploading field 1: photo 1-6

    Uploading field 2: photo 7-12

    Uploading field 3: photo 13-21


    I wonder what solutions I have for this problem. This is a urgent question for our company. If unsolved, we are forced to change to other forms or systems.

    Thank you for your help. 

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    JotForm Support

    Answered by Chriistian on June 10, 2016 at 06:29 AM


    Unfortunately, there is no current option to organize the uploaded files to DropBox in the way the you specified. You can only name the folders where the files will be uploaded based on the data submitted to your fields. Please see Upload to Dropbox with JotForm for more details of organizing the files you upload from JotForm to DropBox.

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    Answered by wesince2013 on June 12, 2016 at 11:34 PM

    Is there any other solution so that I can still achieve my request?

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    JotForm Support

    Answered by Chriistian on June 13, 2016 at 02:49 AM

    As mentioned previously, there is no current option/solution to achieve what you need. I can escalate the issue to our development team as a feature request so they can check if they can add an option/way to organize uploaded files on Dropbox integration. However, we cannot give you a time frame on when this feature be implemented. Please confirm if you want to raise this issue as a feature request.


    We will wait for your response.