What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form submission email

    Asked by Andrewbush12 on June 10, 2016 at 07:27 AM

    To whom it may concern

     

    I noticed on the latest submission of my form. I did not get an email to alert me of the submission.

     

    Please can you advise how to continue to receive email notifications when a form is submitted.

     

    Kind regards

     

    Andrew Bush

  • Profile Image
    JotForm Support

    Answered by Jan on June 10, 2016 at 09:44 AM

    Your email address is in the bounce list. This is the reason why you are not getting the email address. 

    I have remove it now from the list. You should be able to receive new notifications now. I checked your form and I can see that the notification is configured properly.

     

    Please check if you have any email filters that blocks email from JotForm. Also, you can contact your email provider and ask them white list our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    Please check these guides as well:
    How-to-Remove-Your-Email-Address-from-Bounce-List
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you have any questions, let us know. Thank you.