What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can we halt payment while we are awaiting additional details?

    Asked by Molly Lowe  on June 10, 2016 at 09:23 AM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on June 10, 2016 at 10:28 AM

    Hello Molly,

    With using merchant services, this is called 'authorize only' payment transactions. This means that once the payment has been made, the charging will not immediately take effect and shall be done manually by the seller. The authorize only transaction is possible depending on the payment gateway feature if they allow it or not.  Currently, the ones available with such feature are Paypal, Authorize.net, and Stripe.

    You can learn more about authorize only option on payment integrations on this link: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    If you have questions, please do let us know.