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jcbrownAsked on June 10, 2016 at 9:35 AM
Hello,
Our webform isn't sending submissions to us via email can you please help?
https://form.jotform.com/61445819459164
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KadeJMReplied on June 10, 2016 at 10:40 AM
I see you appear to be having an issue with receiving submissions at your email address.
I've checked your email notification setup and that looks okay.
Also, your email address is not currently listed in our bouncelist.
According to your email history our servers have been sending mail to your email normally.
Have you tried checking your spam folder?
Additionally, I would recommend referring to these guides below for more help:
https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications
https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues