What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Completed form not going through to specified e-mail.

    Asked by win9133 on June 10, 2016 at 09:35 AM

    I have been using an order form for  2 years now and it has been functioning correctly. Within the last 2 or 3 days however, the order form is not reaching the intended e-mail.  The intended e-mail is closingdept@langladeabstract.com. In testing this from two computers of my own, I submit the form correctlt and receive the AutoResponse I have set up, thanking me for the form submission. However, in checking the intended recipient e--amil (closingdept@langladeabstract.com, the form is not found. I have repeated this test numerous times without success and had other parties do the same thing, also without success. I have contacted the webhost (GoDaddy) and they have verified that their mail server is working properly.

    So my question to you is: how do I remedy this problem?

    Thank you very much!

    through completed form going through order form problem recipient Autoresponse
  • Profile Image
    JotForm Support

    Answered by beril on June 10, 2016 at 10:38 AM

    We are sorry for the inconvenience that may have caused. Your email address, info@langladeabstract.com is IN our bounce list.

    Results shows;

     

    Reason(s) : smtp;550 5.1.1 <info@langladeabstract.com>-198.2.136.18 has sent to too many recipients this hour. IB607

     

    Please, check the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html

     

    I removed your email address from the bounce and unsubscribe lists.

     

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.