What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I did check your account and found that the last premium subscription payment was received on Feb 18, 2016. Please be noted that old pricing plan is already withdrawn and is only grandfather for the time your subscription remain active. Unfortunately it is not possible to upgrade your account again with old pricing plan.
You seems to have already upgraded your account to bronze plan and paid through your credit card.