What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Changing the Thankyou page / Paypal payment

    Asked by Mrkay on June 10, 2016 at 09:46 AM



    I'm using the Payment plugin on this form:




    When the customer is redirected to paypal... once they have made a payment will they be redirected back to the success page that I dictate in the jotform settings?

    If not how can I make it so...



    Page URL:

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    JotForm Support

    Answered by Chriistian on June 10, 2016 at 10:54 AM


    After payment, the normal behavior is that the user should be redirected to http://trident-fitness.com/joining-thankyou which is the Thank You page you have set to your form. Are you embedding this form to a webpage? If so, please give us the url of the page so we can check.

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    Answered by Mrkay on June 10, 2016 at 11:45 AM
    Yes it's trident-fitness.com/checkout
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    JotForm Support

    Answered by Kiran on June 10, 2016 at 12:54 PM

    I have cloned your JotForm to my account and tried making a payment using Sandbox account. I see that the Thank you page is already set to redirect to http://trident-fitness.com/joining-thankyou on your form.

    After making the payment the form is being directed to the provided Thank you page. However, since PayPal cannot redirect to the Thank you page automatically, it displays a link in which the user need to click on it to continue after making the payment. Please see the screenshot below:

    Hope this information helps! If you need any further assistance, please let us know. We will be happy to help. 

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    Answered by Mrkay on June 14, 2016 at 05:45 AM
    Hmmm thanks,
    This is frustrating as you can not measure the conversion via Google
    Analytics. Do you have any suggestions?
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    JotForm Support

    Answered by Chriistian on June 14, 2016 at 07:13 AM

    If you are looking for the analytics data of you form, you can try to integrate it with Google Analytics using the Google Analytics widgets. You can also try the Form Analytics feature of JotForm.

    For more information, you can check this articles: 




    If you are referring to a different concern, please provide us more details so we can further check the issue. Regards.