Changing the Thankyou page / Paypal payment

  • Profile Image
    Mrkay
    Asked on June 10, 2016 at 09:46 AM

    Hi,

     

    I'm using the Payment plugin on this form:

     

    https://eu.jotform.com//?formID=60016211206941

     

    When the customer is redirected to paypal... once they have made a payment will they be redirected back to the success page that I dictate in the jotform settings?

    If not how can I make it so...

     

    Thanks

  • Profile Image
    Chriistian
    Answered on June 10, 2016 at 10:54 AM

    Hi,

    After payment, the normal behavior is that the user should be redirected to http://trident-fitness.com/joining-thankyou which is the Thank You page you have set to your form. Are you embedding this form to a webpage? If so, please give us the url of the page so we can check.

  • Profile Image
    Mrkay
    Answered on June 10, 2016 at 11:45 AM
    Yes it's trident-fitness.com/checkout
    ...
  • Profile Image
    Kiran
    Answered on June 10, 2016 at 12:54 PM

    I have cloned your JotForm to my account and tried making a payment using Sandbox account. I see that the Thank you page is already set to redirect to http://trident-fitness.com/joining-thankyou on your form.

    After making the payment the form is being directed to the provided Thank you page. However, since PayPal cannot redirect to the Thank you page automatically, it displays a link in which the user need to click on it to continue after making the payment. Please see the screenshot below:

    Hope this information helps! If you need any further assistance, please let us know. We will be happy to help. 

  • Profile Image
    Mrkay
    Answered on June 14, 2016 at 05:45 AM
    Hmmm thanks,
    This is frustrating as you can not measure the conversion via Google
    Analytics. Do you have any suggestions?
    Cheers
    ...
  • Profile Image
    Chriistian
    Answered on June 14, 2016 at 07:13 AM

    If you are looking for the analytics data of you form, you can try to integrate it with Google Analytics using the Google Analytics widgets. You can also try the Form Analytics feature of JotForm.

    For more information, you can check this articles: 

    http://www.jotform.com/form-analytics/

    https://www.jotform.com/blog/150-Introducing-Form-Analytics

     

    If you are referring to a different concern, please provide us more details so we can further check the issue. Regards.