What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem importing JotForm from another account

    Asked by resilienceschool on June 10, 2016 at 11:01 AM

    I am trying to import JotForms I created in one account into another account.  I am getting this error:


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    Answered by victor on June 10, 2016 at 12:01 PM

    Can you please indicate if you are trying to get a copy of the form into your account. You can clone the form using the URL.

    If you want to transfer the form we will be glad to help. With the request, we ask the owner of the form to create a thread asking to transfer the form and all the information from his account to the other account.

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    Answered by resilienceschool on June 10, 2016 at 01:18 PM

    I am trying to clone the form. 

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    Answered by victor on June 10, 2016 at 01:27 PM

    Can you please try using the following URL


    instead of using the custom URL provided above.

    If you are still having problems, do let us know. We will be glad to help.