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    Autofill -continue form later did not work 100%

    Asked by sisters7 on June 10, 2016 at 12:18 PM

    https://www.jotform.com//?formID=61477497499175

    I have enabled autofill feature so my registrants won’t lose any data if they exit the program. However when I did my trial runs the second line of email address (email confirmation) always disappeared. Please let me know the problem and help me fix it.

    Thanks

     

    continue form work continue form later JotForm problem style size
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    JotForm Support

    Answered by BJoanna on June 10, 2016 at 01:32 PM

    I have tested your form and I was able to replicate mentioned issue. However I do not think that this is bug, considering that auto-fill method is stored in the browser storage of the user and because of that not all values that are entered can be saved. For example widgets cannot be stored since widgets are loaded using iframe.

    Possible workaround is to use save form to continue later (Session method)

    The Session method is saving the data on our servers. With this method you will need to use two forms, one for session generation and second as primary.

    I also noticed that your form is a bit slow, because your form is long and because auto fill feature is enabled. This issue would also be resolved if you use session method.

    Hope this will help. Let us know if you need further assistance.

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    Answered by sisters7 on June 10, 2016 at 01:52 PM

    Thank you for your assistance. 2 Questions:

    1. After the first form is created, each registrant will have her own URL, right? We have several members who share the same email address. What will happen here?

    2. The second form is the form I have already created, I don't need another form, right?

    Please let me know. Thanks again.

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    JotForm Support

    Answered by BJoanna on June 10, 2016 at 02:17 PM

    After first form is submitted, users will receive autoreponder email with URL of the second form which have query string ?session={email} Value of {email} will be replaced with email address that was entered inside of the first form, email address of the user. If several members share same email address, then all of them will have access to data that were previously entered. 

    Yes, the second form is form that you already have. You need to create first form. Your first form can only have email field.

    Also please note that that your second form must have page breaks. Data will only be saved when next button is used. For example if first page is filled and user leave the form without clicking on next button, data will not be save. However if user fill first page of the form, click on next button and then leave the form data of first page will be saved. Same principle is applied for other pages. 

    Let us know if you need further assistance.

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    Answered by sisters7 on June 10, 2016 at 03:18 PM

    Thank you for your quick reply. I have both forms here. Do I link these two forms together? How do I instruct my registrants that they need to fill out one before the other. Please take a quick look at these forms and let me know. Thank you. Thank you.

     

    First form:

    https://www.jotform.com//?formID=61615348118152

    Main Form with back and  next  buttons:

    https://www.jotform.com//?formID=61477497499175

     

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    JotForm Support

    Answered by BJoanna on June 10, 2016 at 03:55 PM

    Inside of your first form http://www.jotform.us/form/61615348118152 you need create autoresponder email and add link of you second form. At the end of the link add this query string ?session={email}. So URL inside of autoresponder of your first form should look like this. 

    http://www.jotform.us/form/61477497499175?session={email} 

    You can also add text message to your user, that they should click on the link of your second form. 

    You can also add link at the thank you page of you first form. 

    I have cloned both of your forms. Here is the link of my first form: 

    https://form.jotform.com/61616359728970 

    Feel free to test it.

    You can also click on this link of my second form with my test email address. 

    https://form.jotform.com/61615601440950?session=test321@gmail.com 

    I have disabled auto fill feature on my second form.

    Let us know if you need further assistance. 

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    Answered by sisters7 on June 10, 2016 at 04:43 PM

    I am sure I did something wrong. After I submitted the first form, I went to my yahoo email and clicked the link; nothing happened. Hope you can find my error(s). Thanks. 

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    Answered by sisters7 on June 10, 2016 at 05:00 PM

    I got it to work. Please ignore my last post.

    One more question regarding save session: If a registrant only needs to fill out one form and does not worry about losing  data, can she bypass the first form, and goes to the main form right away?

    Thank you again.

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    JotForm Support

    Answered by BJoanna on June 10, 2016 at 05:00 PM

    I have checked Autoresponder email of your first form and I saw that URL of your second form is not correct.

    To get correct link of your second form, click on Publish button and copy direct link of your form.

    This is correct link of your form https://form.jotform.com/61477497499175

    Paste that link instead and add ?session={email} at the end of the link.

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image
    JotForm Support

    Answered by BJoanna on June 10, 2016 at 05:07 PM

    I just received your email. I am glad to hear that you were able to resolve your issue. 

    Regarding your last question. If the registrant only needs to fill out one form, then she can bypass the first form.