What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I pay for extended submissions using Indian debit card?

    Asked by vaibhav181 on June 10, 2016 at 01:01 PM
    Page URL:
    https://form.jotform.me/vaibhav181/obesitytrends

    upgrade indian debit card
  • Profile Image
    JotForm Support

    Answered by KadeJM on June 10, 2016 at 01:44 PM

    According to our system you are on a free plan and have gone over the submission limit.

    To get more space I would suggest that you try upgrading your subscription.

    Otherwise, if you have any further questions or problems just let us know.

  • Profile Image

    Answered by vaibhav181 on June 11, 2016 at 03:21 AM

    I tried to upgrade but whenever I put my Indian debit card info, they said that this card is not authenticated.

    Si my question is if jotform just doesnt accept indian  debit cards or do I need to do something diff?

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on June 11, 2016 at 09:10 AM

    If your card is not being accepted or has an issue, please try to use other payment method such as Paypal.

    If the issue still persists, can you please provide us a screenshot of the error you are encountering so we can further check. You can upload a screenshot to this thread by following the instructions provided in this article: How to add screenshots images to questions to the support forum

     

    Regards.

  • Profile Image

    Answered by vaibhav181 on June 13, 2016 at 02:03 AM

    Also, we lost our formhttps://form.jotform.me/vaibhav181/obesitytrends. It got deleted along with 181 responses that came for it. Is there any way we could recover the responses?

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on June 13, 2016 at 03:11 AM

    I have moved your concern on a separate thread so we can better assist you. You can check the thread here: https://www.jotform.com/answers/859199. We will attend to your concern accordingly. Regards.