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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving email Notifications when my form is submitted

    Asked by BOLI2014 on June 10, 2016 at 03:02 PM

    I've got a form set up to email me when a new submission has taken place. But nothing is coming to my email when this happens. I've even tried the "Test Email" and it is not working. Help?

    Page URL:
    https://form.jotform.com/60203753446148

    technical support form set new submission and email
  • Profile Image

    Answered by jimjotform on June 10, 2016 at 03:18 PM

    Hi,

    Please ensure you have configured your Email Notifications correctly. Here's a great guide on how to properly change and test a new email recipient address accompanied with screenshots. Take your time and carefully read the guide, and if that won't suffice, here's another one with a video this time

    After following the guides and it still fails to send submissions to your desired email, try double checking the email address you have typed in, perhaps a character or two were mistyped. Or check your mailbox's Spam/Trash folders.

    Hope that helps! Don't hesitate to reach out if you need further help.

  • Profile Image
    JotForm Support

    Answered by BJoanna on June 10, 2016 at 04:08 PM

    @BOLI2014

    I have checked and email address of your account is in the bounce list. Because of that you did not received email notification when your form was submitted. Our system gave following result:

    in**@br***************ery.com is IN the bounce list 

    Reason(s) : smtp;550 5.1.1  - 198.2.136.18 has sent to too many recipients this hour. IB607 

    I have now removed it from our bounce list and it should be working fine now.

    Considering that  Amazon rejected emails sent to your email address I have also remove it from Amazon Suppression List.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide how to setup email alerts to prevent email bouncing related issues.

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by BargaraFCInc on June 24, 2016 at 08:45 PM

    Can someone please check my email address?

     

  • Profile Image
    JotForm Support

    Answered by BJoanna on June 24, 2016 at 09:24 PM

    @BargaraFCInc

    I have moved your question to separate thread and we will provide you an answer there shortly. 

    https://www.jotform.com/answers/869159