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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is it possible to set up the autoresponder email so that it automatically enters the recipients full name in the greeting?

    Asked by Anthony Craig on June 10, 2016 at 03:54 PM
    I have one other question. Is it possible to set up the autoresponder email so that it automatically enters the recipients full name in the greeting? I was thinking something like Dear {FullName}, might work but it hasn't been working. Thanks so much.
    autoresponder
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    Answered by jimjotform on June 10, 2016 at 04:28 PM

    Hi,

    Yes it is possible to setup the autoresponder email to populate the field that was entered for the full name. Just edit your autoresponder email template and use the ID of the fullname field used in your form.

    Here's a guide on how to find your field ID https://www.jotform.com/help/146-How-to-find-field-IDs-and-names

    Hope that helps! Don't hesitate to reach out if you need further assistance.

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    Answered by Ben on June 10, 2016 at 05:03 PM

    As mentioned by Jim, you can do it Anthony.

    One way is to do it using the guide mentioned previously to find the ID.

    You could also however open the email to edit it and click on Form Fields button.

    It will show you all of the fields on your form, and you can just select the one that you want to use, where you want to use it, and the correct field tag will be inserted for you.

    And as you can see there are few other options that will be available to you as well.

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    Answered by Anthony Craig on June 10, 2016 at 07:45 PM
    Thanks so much! You have been a tremendous help.
    Sent from my iPad
    ...
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    JotForm Support

    Answered by liyam on June 11, 2016 at 05:25 AM

    On behalf of the JotForm staff, you are welcome, Anthony.

    If you have other questions, please do let us know.

    Thanks.