- AATRAsked on June 10, 2016 at 06:44 PM
Great so I made a horrible mistake to encrypt a form, received a submission in the process and I can't view it on any platform. I downloaded the key but no matter what way I go to view it there is no magic box that pops up to say upload key? Now my submission is being held hostage and I can't find any way of getting the information back. PS I cleared the cache, I tried using a private window. Nothing works. Can I just get my last submission and not have it lost forever?
- JotForm SupportNik_CAnswered on June 11, 2016 at 04:18 AM
We're sorry for the inconvenience you experienced.
Unfortunately, even we can not unlock your submissions without the key.
What I can suggest you is to try to access submissions in some different browser. It might happen that in the browser you're using you have a pop-up blocker so it doesn't open for you to input the key.
Please try and let us know if the issue persists.