HAVEN'T BEEN RECEIVING ANY FORM NOTIFCATIONS

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    aktour
    Asked on June 10, 2016 at 07:42 PM

    All of a sudden for no reason, my form notifications are not coming through. If it wasn't for people emailing me separate afterwards that I go and download the form results from Jotform, I would completely miss it.

    Username: aktour

    Thank you, Debbie Watkins

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    liyam
    Answered on June 11, 2016 at 05:11 AM

    Thank you for reporting your concern to us, Debbie.

    Upon checking your email address, I noticed that it landed in our bounce list. This happens when there is persistence on rejections of emails from the server receiving the emails. I have now removed your email from the said bounce list and you should start receiving emails again.

    However, in order for you to ensure that delivery of emails land to your inbox, please review this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If you have questions, please do let us know.