What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by aktour on June 10, 2016 at 07:42 PM

    All of a sudden for no reason, my form notifications are not coming through. If it wasn't for people emailing me separate afterwards that I go and download the form results from Jotform, I would completely miss it.

    Username: aktour

    Thank you, Debbie Watkins

    Page URL:

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    JotForm Support

    Answered by liyam on June 11, 2016 at 05:11 AM

    Thank you for reporting your concern to us, Debbie.

    Upon checking your email address, I noticed that it landed in our bounce list. This happens when there is persistence on rejections of emails from the server receiving the emails. I have now removed your email from the said bounce list and you should start receiving emails again.

    However, in order for you to ensure that delivery of emails land to your inbox, please review this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If you have questions, please do let us know.