What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I no longer receiving notification emails?

    Asked by jdaura on June 11, 2016 at 04:45 PM

    About 2 weeks ago the notifications emails stopped whenever anyone filled out my form.l (jcdaura@marriageforlifesf.com).  Nothing on the form has been changed.  I did switch to Windows 10 about three weeks ago;

     

    Thanks

    Joe  415-999-5071 cell

    Page URL:
    http://marriageforlifesf.com/register/

    receiving no longer receiving emails email notifications
  • Profile Image
    JotForm Support

    Answered by Jan on June 11, 2016 at 07:41 PM

    Your email is in the bounce list which is why you are not getting email notifications.

    I have removed it now from the list. You should be able to receive new notifications now.

    I checked your notification settings and I can see that it is configured properly. Please make sure that there are no email filters not blocks JotForm emails. You can also whitelist our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    Please check these guides as well:
    How-to-Remove-Your-Email-Address-from-Bounce-List
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you have any questions, let us know. Thank you.